Aqua Medic Warranty

AUTHORIZED DISTRIBUTOR - All Water Care, Inc.

ALL ITEMS ARE BRAND NEW, FACTORY FRESH AND INCLUDE FULL MANUFACTURERS USA WARRANTY UNLESS OTHERWISE STATED.

AQUA-MEDIC OF NORTH AMERICA, LLC

Shipping: 5803 Byrd Drive Loveland, CO 80538

Sales: sales@aqua-medic.com Phone: 970.776.8629 / 877.323.2782 Fax: 970.776.8641

General Inquiries: info@aqua-medic.com Phone: 970.776.8630

Aqua Medic's warranty obligations are limited to the terms set forth below:

- Please refer your customers to us for any and all warranty issues.

o Your customer will need a copy of their receipt and digital photographs of any parts in question available at the time of their call.

- The warranty period for Aqua Medic products is one year (365 days) from the date of purchase against defects in materials and workmanship.

o Please note that this is from the date of purchase, not from the date of installation, so the product must be opened and tested upon receipt regardless of the intended time-frame of use.

- If a defect exists, at its option Aqua Medic Inc will (1) repair the product at no charge using new or refurbished replacement parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product.

- If the product fails in the first 10 days from the date of purchase, Aqua Medic will send a new unit, and a pre-paid shipping label for the return of the defective item, directly to the end user.

- After the 10 day automatic replacement period, the end user must ship the product to us, at their expense, and the repair or replacement policy will be applied. Aqua Medic will pay to send the repaired or replaced product directly to the end user.

o The end-user must include with the returned product:

 A copy of their original purchase receipt

 A letter explaining the issue experienced

 Complete contact information

o Any deviation from the above inclusions will significantly delay the processing of the claim.

o Goods returned under warranty and found defective will be repaired or replaced at the discretion of Aqua Medic Inc, and returned to the customer freight prepaid. Goods returned under warranty and found to be not defective will be returned to the customer freight collect.

o Return shipping paid for by Aqua Medic will always be for standard ground delivery. The end-user may elect to pay additional shipping charges for expedited service.

- A replacement product assumes the remaining warranty on the original product or 90 days; whichever provides longer coverage.

- When a product or part is exchanged any replacement item becomes your property and the replaced item becomes Aqua Medic’s property.

- Please note that replacing a product for your customer from your inventory without routing them through normal warranty procedures may mean that you receive a repaired product. Please call us to discuss how we can assist you in remedying any urgent customer issues.

Refunds

- Aqua Medic exercises a strict repair or replacement only policy and refunds, as a rule, are not available.

- Under special circumstances, and at the discretion of Aqua Medic, refunds may be given in cases where the product is under warranty but cannot be serviced or replaced in a timely manner.

Damage In Shipment/ Shipping Claims

- Products damaged in shipment are the responsibility of the shipping party to provide replacement products or repair services to the recipient in a timely manner and to seek compensation from the shipping company by filing a shipping claim.

o Light bulbs are not insurable so package them with great care.

Force Majeure

The company shall not be held responsible or in default under any contract or order or liable to anyone or any loses damages arising from delay, inability or failure to fill orders or to perform its obligations caused by acts of God, force majeure, fire, flood, explosion, accident, strike, terrorist acts, or other labor trouble, the exercise of military authority, scarcity of labor materials, transportation difficulties, demand exceeding supply, voluntary or compulsory or priority rationing, limitation or production or any regulations by government order, or any cause or circumstance beyond its reasonable control, or resulting from any scheme of allocation among its customers in the event of shortage or delay.

Exclusions and Limitations

The Aqua Medic Warranty applies only to products manufactured by or for Aqua Medic that can be identified by the Aqua Medic” trademark, trade name or logo affixed to them. Aqua Medic's warranty does not apply to any non-Aqua Medic product even if packaged or sold with Aqua Medic products. Non Aqua Medic manufacturers may provide their own warranties.

Aqua Medic and its authorized dealers are not liable for any damage or loss to housing or animal life living in aquariums.

This warranty does not apply: (a) to damage caused by accident, abuse, misuse, misapplication or non Aqua Medic products; (b) to a product or a part that has been modified without the written permission of Aqua Medic.

THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LUIS OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL WRITTEN,, EXPRESSED OR IMPLIED. AQUA MEDIC INC SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. AQUA MEDIC IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITIONS, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING. REPURCHASING OR REPRODUCING ANY MATTER STORED OR USED WITH AQUA MEDIC PRODUCTS. AQUA MEDIC SPECIFICALLY DOES NOT REPRESENT THAT IT WILL ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF AQUARIUM LIFE.